Falcon Global Publishers strives to provide quality services and satisfaction to all of its customers. Refunds may be considered in certain instances and are subject to the terms indicated below.
Conditions Under Which Requested Refunds May Not Be Issued:
The customer has chosen a custom or specially designed package.
Revisions requested go beyond the initial scope of the project.
Unresponsiveness exceeds fourteen (14) days without any notification on the part of the customer.
The project gets interrupted or postponed because of the customer’s own choice.
Violations have taken place according to company policy and other service agreements.
Details regarding the project are either incomplete or nonexistent on the customer’s part.
Refund requests are made due to personal changes, internal conflict, or decision-making processes that are purely business-based.
Several revisions were already approved by the customer.
Clients may be eligible for a refund before work on the project has officially started. Partial and/or full refunds cannot be applied after the start of the writing, editing, designing, marketing, or producing process.
Where there is a dispute over deliverables, Falcon Global Publishers might try to sort out issues via amendments, changes, or adjustments prior to considering a refund claim.
Should the client receive a refund, the ownership rights to the drafted material, concepts, or works done by Falcon Global Publishers will belong to the company. No distribution or publication is allowed without written authorization from Falcon Global Publishers.
The process for requesting refunds will require clients to reach out to our support staff via official communication platforms with full information about the project and their concern. All refund requests will be considered on an individual basis.
The following is a description of how Falcon Global Publishers collects and utilizes the email addresses and mobile phone numbers provided by users while using our services.
When sharing your email address or mobile number, you consent to communication from Falcon Global Publishers. Our messages may include project notifications, service updates, newsletters, promotional material, project revisions, design attachments, and related communications.
Message and data rates may apply depending on your mobile carrier and service plan. Please contact your mobile service provider for further details.
You may unsubscribe from communications at any time using the methods below:
Email Communications: Click the "unsubscribe" link included at the bottom of any marketing email sent by us.
SMS Communications: Reply with "STOP", "UNSUB", or "UNSUBSCRIBE" to any text message received from us.
Your contact information is kept confidential and will not be sold, shared, or distributed to any third party without your consent, except where required by applicable law or legal process.
Falcon Global Publishers may update this policy from time to time. Any changes will be posted on our website, and users are encouraged to review this page periodically.
Your privacy remains a priority for us. Please refer to our Privacy Policy for complete details regarding the collection, use, storage, and protection of your personal information.
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Falcon Global Publishers has been assisting authors since 2018, providing reliable help at every stage delivered through its self-publishing services. It is our mission to enable authors to articulate their visions professionally and effectively by providing high-quality services that will facilitate an accurate understanding and implementation of the author’s ideas into the final text.
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